CLIENT REVIEWS

Pure Movers is by far one of the best customer services I’ve had, not just for moving. Doing a cross-country move is stressful and costly, and Jeff/Mark, and the movers made it very easy for me. I highly recommend Pure, and when I move again, I’ll definitely hire them again!

1. Communication: I appreciate how responsive (email/text) they were and they went above and beyond to make the whole experience easy for me. I had many questions from start to finish, and either Jeff/Mark always responded to my questions within a day fully. I felt that they cared for my business, and I felt like they respected me as a customer. Both moving teams (pick up/delivery) were responsive, friendly, and professional as well.

2. Zoom pre-move estimation/cost: I was able to schedule a Zoom in-home estimation call the next day after I submitted an inquiry from the website, and the quote I received from the call was exactly what I paid. I like that they presented a binding contract, and my move took more than 2 hours for both pick up and delivery, there was no additional cost. I got quotes from 2 other reputable moving companies, and I chose Pure because it was the cheapest option with great reviews. I’m very glad I went with Pure.

3. Packing: The movers did a fantastic job packing my furniture with great care. On the day of the pick up day, there happened to be another moving company assisting my neighbor, and I saw a stark difference in how my items were cared for.

4. Pick up/delivery: The movers were hard-working, friendly, professional, efficient, organized, and knowledgeable. On both days, the teams showed up 1 hour later than originally scheduled, but they called me in advance to let me know. The later time didn’t cause me much inconvenience, so I was OK with it. Both my origin and destination places were cities, and I lived/live in a condo so it did cause some difficulty in using the elevator after all, and the movers ended up doing more work than they would have. But that didn’t cost me extra money.

I chose the no-additional-cost Standard delivery option, and it arrived within the time frame I was initially promised. And it ended up being a Saturday, which worked out greatly for me. So I was very happy about that.

5. Damage/reimbursement: Unfortunately 2 pieces of furniture were damaged. Because I chose the standard insurance (which doesn’t cover much), I didn’t think they would do anything about it, but boy, Pure went above and beyond. Not only did the regional office apologize sincerely, but they also reimbursed the full amount of money I needed to order a replacement for my furniture parts. I was actually dumb founded that they sent me the full cost. Shows how much they care about their cusotmers.

I highly recommend Pure moving. 5/5!

Zhenya and Rauan went above and beyond on my recent move; everything is exactly where I wanted it and they even helped me move an old couch so everything would fit.

Definitely would recommend and will be using them for my next move!

EDIT: After a poor experience with a moving team from a move almost two years ago that had been bugging me ever since, I came here to update my review. After doing so, GM Frank reached out and apologized and made things right. I’ll definitely be in contact with Frank when we move again. And I would highly encourage anyone to work with Pure Moving because they are serious about relationships. As a service provider myself, I know that means there are honest and hardworking people here.

Daniil and Almaz were punctual and extremely helpful with our move, which ended up being a lot more long and difficult than we anticipated. They were very handy with disassembling and reassembling everything we wanted to bring with us, and we’re patient with us working on packing. Would recommend Pure Moving to anyone looking for a smooth experience.

Bill was incredibly helpful and got the move done efficiently with great care for all my stuff!

Team of 4 including Bill did excellent. All my belongings made it safe.